Terms and Conditions

Effective Date: February 24, 2025

Welcome to Bigali! These Terms and Conditions govern your use of our website https://bigali.xyz/ and our services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please discontinue use of our site immediately.

1. Definitions

  • “Website” refers to Bigali.xyz and all related services provided by Bigali.
  • “User”, “You”, or “Customer” refers to any individual or entity accessing or using our website.
  • “We”, “Us”, or “Our” refers to Bigali.
  • “Products” refer to clothing and fashion accessories sold by Bigali.
  • “Services” refer to all features, content, and offerings on our website.

2. Use of the Website

2.1. Eligibility

  • You must be at least 18 years old or have parental/guardian permission to use our website.
  • By using our website, you confirm that all information provided is accurate, complete, and up-to-date.

2.2. Prohibited Activities

Users are prohibited from:

  • Engaging in fraudulent, abusive, or illegal activities.
  • Violating intellectual property rights, including copying website content.
  • Attempting to hack, disrupt, or manipulate our website or systems.
  • Using automated bots, scripts, or other unauthorized methods to access the site.

Bigali reserves the right to suspend or terminate access to users who violate these terms.

3. Product Information and Availability

3.1. Product Descriptions

  • We strive to provide accurate product descriptions and images, but slight variations in color or appearance may occur.
  • If you receive a product that is significantly different from the description, you may request a return (see Refund and Returns Policy).

3.2. Availability

  • Product availability is not guaranteed and may change without notice.
  • If an item is out of stock after you place an order, we will notify you and offer a refund or an alternative option.

4. Pricing and Payments

4.1. Pricing Policy

  • Prices are listed in USD and are subject to change at any time.
  • Promotional pricing and discounts apply only during specified periods.

4.2. Payment Methods

We accept:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay

All payments must be completed before an order is processed.

4.3. Taxes and Duties

  • Prices do not include local taxes, customs duties, or import fees, which may apply depending on your location.
  • Customers are responsible for any additional taxes or charges imposed by their country.

5. Order Processing and Shipping

5.1. Order Confirmation

  • You will receive an order confirmation email after successful payment.
  • If you do not receive confirmation within 24 hours, check your spam folder or contact support.

5.2. Shipping and Delivery

  • We offer standard and express shipping options.
  • Estimated delivery times are provided at checkout, but actual delivery may vary due to customs or carrier delays.
  • Once shipped, we are not responsible for lost or delayed deliveries caused by third-party carriers.

For full details, refer to our Shipping Policy.

6. Returns, Refunds, and Cancellations

6.1. Return Policy

  • Items may be returned within 30 days if they are unused, unworn, and in original condition.
  • Some items (e.g., clearance sales, personalized products) are non-returnable.

6.2. Refunds

  • Approved refunds will be processed within 5-10 business days to the original payment method.
  • Shipping fees are non-refundable, except for defective or incorrect items.

6.3. Order Cancellations

  • Orders can be canceled within 24 hours for a full refund.
  • After 24 hours, orders cannot be canceled but may be eligible for a return.

For details, see our Refund and Returns Policy.

7. Intellectual Property Rights

  • All text, images, logos, and content on Bigali.xyz are the property of Bigali and are protected by intellectual property laws.
  • You may not copy, distribute, or use any content without our express permission.
  • Unauthorized use of our trademarks, branding, or product images is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Bigali is not liable for any indirect, incidental, or consequential damages arising from the use of our website.
  • We do not guarantee uninterrupted, error-free service, and we are not responsible for technical issues or external system failures.
  • Our liability is limited to the total amount paid for your purchase.

9. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By using our website, you consent to our Privacy Policy.

10. Fraud Prevention and Security

To maintain a secure shopping experience, we:

  • Monitor transactions for suspicious activities.
  • Reserve the right to cancel orders suspected of fraud.
  • Require additional verification for high-value purchases.

If you suspect unauthorized activity on your account, please contact us immediately.

11. Third-Party Links and External Websites

Our website may contain links to third-party websites.

  • We do not control or endorse external sites and are not responsible for their content, privacy policies, or security.
  • Before providing any personal information on third-party sites, review their terms carefully.

12. Termination of Use

We reserve the right to:

  • Restrict, suspend, or terminate any account found violating these Terms and Conditions.
  • Refuse service to users engaged in fraudulent or harmful activities.
  • Modify or discontinue our website and services at any time without prior notice.

13. Changes to These Terms and Conditions

  • We may update or modify these Terms and Conditions periodically.
  • Any changes will be posted with an updated effective date.
  • By continuing to use our website, you agree to the revised terms.

We encourage users to review this page regularly for updates.

14. Governing Law

These Terms and Conditions are governed by and interpreted under the laws of Vietnam (or the jurisdiction where Bigali is registered). Any legal disputes will be resolved in Vietnamese courts or another applicable jurisdiction.

15. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

📍 Address: Binh Quoi Sub-hamlet
📞 Phone: (650) 3788595
📧 Email: info@bigali.xyz
🌐 Website: https://bigali.xyz/