Delivery Policy

Effective Date: February 24, 2025

At Bigali, we are committed to delivering your orders promptly and efficiently. This Delivery Policy explains our shipping methods, processing times, delivery timeframes, tracking information, and other important details. By placing an order on https://bigali.xyz/, you agree to the terms outlined in this policy.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • During peak seasons, sales events, or holidays, processing times may be extended to 3-5 business days.
  • If an order requires additional verification or stock confirmation, processing may take longer.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Timeframes

We offer the following shipping options:

2.1. Standard Shipping

  • Estimated Delivery Time: 5-10 business days
  • Available for most domestic and international destinations
  • Cost calculated at checkout based on destination

2.2. Express Shipping

  • Estimated Delivery Time: 2-5 business days
  • Faster delivery for urgent orders
  • Additional charges apply, calculated at checkout

2.3. International Shipping

  • Estimated Delivery Time: 7-20 business days, depending on customs processing in your country
  • Import duties and taxes may apply (see Section 6)
  • Some international destinations may have restrictions

Delivery times are estimated and may vary due to carrier delays, customs clearance, weather conditions, or other unforeseen circumstances beyond our control.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
  • Free shipping promotions may be available for select orders or regions.
  • Additional charges may apply for remote locations or oversized packages.

4. Order Tracking

  • Once your order is shipped, you will receive an email confirmation with a tracking number.
  • You can track your order on the shipping carrier’s website using the provided tracking number.
  • If you do not receive tracking information within 5 business days, please contact us at info@bigali.xyz.

5. Delivery Issues and Delays

While we strive for timely deliveries, there may be delays due to factors beyond our control, including:

  • Carrier delays due to high shipping volume or operational issues
  • Customs inspections for international shipments
  • Weather-related disruptions or natural disasters
  • Incorrect or incomplete shipping addresses provided by the customer

If your package is significantly delayed, please contact our customer support for assistance.

6. International Shipping, Duties, and Taxes

  • International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.
  • These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.
  • We recommend checking with your local customs office for more information on applicable fees before placing an order.
  • If customs clearance procedures cause delays, we are not responsible for the extended delivery time.

7. Lost, Stolen, or Damaged Shipments

7.1. Lost or Stolen Packages

  • If a package is marked as delivered but you have not received it, please:
    • Check with neighbors, household members, or front desk personnel.
    • Contact the shipping carrier for delivery details.
    • If the issue persists, contact our support team for further assistance.
  • Bigali is not responsible for lost or stolen packages after delivery confirmation.

7.2. Damaged Items

  • If your order arrives damaged, please contact us within 48 hours of delivery with:
    • Photos or videos of the damaged package and product
    • Order number and shipping details
  • We will work with the shipping carrier to resolve the issue and may offer a replacement or refund based on our evaluation.

8. Address Accuracy and Failed Deliveries

  • Customers are responsible for providing a correct and complete shipping address at checkout.
  • If a package is returned due to an incorrect address, failed delivery attempt, or refusal to accept delivery, the following may apply:
    • Re-shipping fees will be charged if the customer requests re-delivery.
    • If the order is canceled after a failed delivery, a restocking fee may apply.

To avoid issues, double-check your shipping address before confirming your order.

9. Undeliverable Packages

  • If a package is deemed undeliverable by the shipping carrier due to address issues, recipient unavailability, or other reasons, it may be:
    • Returned to us – We will contact you to arrange re-shipment (fees may apply).
    • Disposed of by the carrier – If this occurs, we are not responsible for lost packages.

10. Order Cancellation and Changes

  • Orders can be canceled or modified within 24 hours of purchase.
  • Once an order is shipped, it cannot be canceled or changed.

For more details, refer to our Refund and Returns Policy.

11. Contact Us

For any delivery-related inquiries, please reach out to us:

📍 Address: Binh Quoi Sub-hamlet
📞 Phone: (650) 3788595
📧 Email: info@bigali.xyz
🌐 Website: https://bigali.xyz/