Privacy Policy

Effective Date: February 24, 2025

At Bigali, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit https://bigali.xyz/.

By using our website, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

We collect various types of information to improve your shopping experience and provide quality services.

1.1. Personal Information

We may collect personal information when you:

  • Register an account on our website
  • Make a purchase
  • Subscribe to our newsletter
  • Contact customer support
  • Participate in promotions or surveys

The personal data we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (for processing payments; we do not store card information)
  • Account credentials (username and password)

1.2. Transactional Information

We collect transaction-related details to ensure smooth order processing, including:

  • Order history and payment confirmations
  • Product preferences and purchase behavior

1.3. Technical and Usage Data

When you visit our website, we automatically collect technical data, such as:

  • IP address
  • Browser type and version
  • Device details (mobile, desktop, tablet, etc.)
  • Website activity (pages visited, time spent, interactions)
  • Cookies and tracking technologies

We use this data to improve website performance, prevent fraud, and provide personalized experiences.

2. How We Use Your Information

We process your information for the following purposes:

  • Order Processing: To fulfill purchases, handle payments, and manage returns.
  • Customer Support: To assist with inquiries, complaints, and order tracking.
  • Marketing and Promotions: To send exclusive offers, newsletters, and recommendations (if you opt in).
  • Personalization: To customize your shopping experience based on preferences.
  • Fraud Prevention: To detect and prevent unauthorized transactions and security breaches.
  • Legal Compliance: To comply with laws, regulations, and law enforcement requests.

We will not use your data for any other purposes without obtaining your explicit consent.

3. How We Protect Your Information

Bigali implements strict security measures to protect your personal data from unauthorized access, misuse, or loss. We use:

  • SSL Encryption: Securely transmits sensitive information.
  • Access Controls: Restricts access to your personal data.
  • Regular Monitoring: Detects and prevents security threats.
  • Data Anonymization: Ensures your data is stored securely when not needed for transactions.

While we take every precaution, no system is completely secure. We encourage you to use strong passwords and safeguard your login credentials.

4. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal data. However, we may share your information in the following cases:

4.1. Service Providers

We collaborate with third-party partners for essential services, such as:

  • Payment processing (e.g., PayPal, Stripe, banks)
  • Shipping and delivery (couriers and logistics companies)
  • Marketing and advertising (email campaigns and ad targeting)
  • Website analytics (Google Analytics and similar platforms)

These third parties are obligated to protect your data and use it only for the required services.

4.2. Legal Compliance and Law Enforcement

We may disclose your information if required by:

  • Government authorities or law enforcement agencies
  • Legal orders, court rulings, or regulatory obligations
  • Fraud prevention or suspected illegal activity

We ensure all disclosures are conducted legally and ethically.

5. Cookies and Tracking Technologies

Bigali uses cookies and tracking tools to enhance website functionality and provide personalized experiences.

5.1. What Are Cookies?

Cookies are small text files stored on your device when you browse websites. They help remember your preferences and browsing history.

5.2. Types of Cookies We Use

  • Essential Cookies: Necessary for site functionality (e.g., login sessions, shopping cart).
  • Performance Cookies: Help us analyze website traffic and improve performance.
  • Marketing Cookies: Used to deliver personalized ads and promotions.

5.3. Managing Cookies

You can modify your browser settings to block or delete cookies, but doing so may impact site functionality.

6. Your Rights and Choices

You have the right to:

  • Access Your Data: Request a copy of the personal data we store.
  • Correct Your Information: Update inaccurate or outdated details.
  • Delete Your Data: Request deletion of your personal data, subject to legal requirements.
  • Opt-Out of Marketing: Unsubscribe from emails or promotional messages.

To exercise your rights, please contact us via email at info@bigali.xyz.

7. Data Retention Policy

We retain your personal data for the necessary duration, including:

  • Transactional Data: Retained for legal and accounting purposes.
  • Marketing Data: Retained until you opt out.
  • Inactive Accounts: Deleted or anonymized after a period of inactivity.

Once data is no longer required, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to external sites. Clicking on these links may redirect you outside Bigali.xyz. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing any information.

9. Children’s Privacy

Bigali does not knowingly collect or process data from individuals under 13 years old. If we discover that a minor has submitted personal information, we will take immediate steps to delete it.

10. International Data Transfers

If you access our website from outside Vietnam, your data may be transferred to and processed in other regions where our servers and service providers are located. We take appropriate security measures to ensure compliance with international privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulations, technology, or business practices. Any modifications will be posted on this page with an updated effective date.

We encourage you to review this policy regularly to stay informed about how we protect your privacy.

12. Contact Information

For any questions regarding this Privacy Policy, please contact us:

📍 Address: Binh Quoi Sub-hamlet
📞 Phone: (650) 3788595
📧 Email: info@bigali.xyz
🌐 Website: https://bigali.xyz/