Payment Policy

Effective Date: February 24, 2025

At Bigali, we aim to provide a seamless and secure payment experience. This Payment Policy outlines the accepted payment methods, billing procedures, transaction security, and other important details. By placing an order on https://bigali.xyz/, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following secure payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
  • Bank Transfers (for wholesale and bulk orders, subject to approval)

All payments must be fully completed before an order is processed and shipped.

2. Payment Processing

  • When you place an order, your payment will be authorized and processed immediately.
  • In some cases, additional verification may be required for security purposes.
  • If there is an issue with payment processing, you will be notified, and your order will remain on hold until payment is successfully completed.

3. Currency and Pricing

  • All transactions are processed in USD unless otherwise specified.
  • Prices may fluctuate due to exchange rates if you are purchasing from outside the United States.
  • Any applicable local taxes, duties, or import fees are the responsibility of the customer.

4. Taxes and Additional Charges

  • Customers are responsible for any applicable sales tax, VAT, customs duties, or import fees imposed by their country or state.
  • These charges are not included in the product price or shipping fees.
  • We recommend checking with your local customs office for estimated duties before placing an order.

5. Payment Security

We prioritize the security of your payment information by implementing:

  • SSL Encryption: Protects sensitive payment details during transactions.
  • PCI-DSS Compliance: Ensures secure processing of credit/debit card payments.
  • Fraud Prevention Measures: Monitors suspicious transactions to protect against unauthorized purchases.

Bigali does not store or retain your credit card details. All payments are securely processed through third-party gateways.

6. Order Confirmation and Invoice

  • After a successful transaction, you will receive an order confirmation email with payment details.
  • A digital invoice will be sent to your registered email. If you need a printed invoice, please contact our support team.

7. Failed or Declined Payments

If your payment fails or is declined, please check the following:

  • Ensure you have sufficient funds in your account.
  • Verify that your billing information matches your payment details.
  • If using a credit/debit card, ensure it is enabled for international transactions (if applicable).
  • Contact your bank or payment provider for further assistance.

If the issue persists, please contact info@bigali.xyz for alternative payment options.

8. Refunds and Chargebacks

8.1. Refund Eligibility

  • Approved refunds will be issued to the original payment method.
  • Refunds may take 5-10 business days to reflect, depending on the bank or payment provider.
  • Shipping fees and additional charges are non-refundable, except in cases of defective or incorrect items.

8.2. Chargeback Policy

  • Customers should contact Bigali support before initiating a chargeback to resolve disputes.
  • Fraudulent chargebacks or misuse of refund policies may result in account suspension and legal action.

For complete refund details, refer to our Refund and Returns Policy.

9. Order Cancellation Policy

  • Orders may be canceled within 24 hours of purchase for a full refund.
  • Once an order has been processed and shipped, it cannot be canceled but may be eligible for return.

For more details, refer to our Sales Policy.

10. Contact Us

For any payment-related inquiries, please reach out to us:

📍 Address: Binh Quoi Sub-hamlet
📞 Phone: (650) 3788595
📧 Email: info@bigali.xyz
🌐 Website: https://bigali.xyz/