Sales Policy

Effective Date: February 24, 2025

At Bigali, we are dedicated to providing high-quality clothing and an exceptional shopping experience. This Sales Policy outlines our terms regarding pricing, payments, order processing, shipping, promotions, and customer rights. By making a purchase on https://bigali.xyz/, you agree to comply with the terms stated in this policy.

1. Pricing and Payment

1.1. Product Pricing

  • All product prices are displayed in USD (unless otherwise specified).
  • Prices are subject to change without prior notice due to market fluctuations or internal business adjustments.
  • The price you pay at checkout is final; no adjustments will be made if prices change after your purchase.
  • Certain promotions and discounts may be applicable for a limited time only and cannot be applied retroactively.

1.2. Payment Methods

We accept the following secure payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
  • Bank Transfers (for bulk or wholesale orders)

All payments must be completed before an order is processed. We do not accept cash on delivery (COD) at this time.

1.3. Payment Security

We use SSL encryption and secure payment gateways to ensure your payment details are safe. Your financial data is never stored on our servers.

2. Order Processing and Fulfillment

2.1. Order Confirmation

  • After placing an order, you will receive a confirmation email containing your order details.
  • If you do not receive a confirmation email within 24 hours, check your spam/junk folder or contact customer support.

2.2. Processing Time

  • Orders are typically processed within 1-3 business days.
  • Processing times may be longer during sales events, peak seasons, or due to unforeseen circumstances.

2.3. Order Modifications

  • Order modifications (size, color, or quantity changes) can be requested within 24 hours of purchase.
  • Once an order has been shipped, it cannot be modified.

3. Shipping Policy

3.1. Shipping Methods and Rates

We offer the following shipping options:

  • Standard Shipping (5-10 business days)
  • Express Shipping (2-5 business days)

Shipping costs vary depending on the destination and the selected shipping method. Exact costs will be calculated at checkout.

3.2. Shipping Timeframes

Estimated delivery times depend on the shipping carrier and destination. While we strive to meet estimated delivery dates, delays due to customs, weather, or carrier issues are beyond our control.

3.3. Order Tracking

  • Once shipped, you will receive a tracking number via email.
  • You can use this tracking number to monitor your shipment’s progress.

3.4. Shipping Restrictions

  • We do not ship to PO Boxes, APO, FPO, or military addresses.
  • Certain international destinations may have additional restrictions due to customs regulations.

For full details, refer to our Shipping Policy.

4. Promotions, Discounts, and Sales Events

4.1. Discount Codes & Coupons

  • Only one discount code can be applied per order.
  • Discounts cannot be combined with other offers unless stated.
  • Some items may be excluded from promotions.

4.2. Flash Sales and Limited-Time Offers

  • Special discounts and limited-time promotions are subject to availability.
  • Orders placed before or after a sale period cannot be adjusted for price changes.

4.3. Bulk Purchase Discounts

For bulk or wholesale purchases, contact us at info@bigali.xyz for special pricing.

5. Order Cancellations

5.1. Cancellation Eligibility

  • Orders may be canceled within 24 hours of purchase for a full refund.
  • Once an order is processed or shipped, it cannot be canceled but may be eligible for return.

5.2. Late Cancellations

  • If you wish to cancel after the 24-hour window, please refer to our Refund and Returns Policy for return eligibility.

6. Returns and Refunds

6.1. Return Policy

  • Items may be returned within 30 days of delivery if they are unused, unworn, and in original condition.
  • Items must include all original packaging, tags, and labels.
  • Returns for customized or clearance items are not accepted.

6.2. Refunds

  • Approved refunds will be processed within 5-10 business days after we receive the returned item.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

For complete details, please review our Refund and Returns Policy.

7. Fraud Prevention and Security

To ensure a safe and fair shopping experience, we have implemented fraud prevention measures:

  • Orders flagged as suspicious may require additional verification.
  • If an order is suspected of fraud, we reserve the right to cancel it without prior notice.
  • Customers may be contacted for additional security verification in high-value orders.

8. Customer Rights and Responsibilities

8.1. Customer Rights

As a valued customer, you have the right to:

  • Receive accurate product descriptions and pricing
  • Expect timely order fulfillment and shipping
  • Request refunds or exchanges in accordance with our policies
  • Protect your personal and payment information through secure transactions

8.2. Customer Responsibilities

To ensure smooth transactions, customers are responsible for:

  • Providing accurate shipping and contact information
  • Reviewing all order details before checkout
  • Following return and refund procedures
  • Avoiding fraudulent or abusive behavior (e.g., false chargebacks, return fraud)

9. Third-Party Links and External Vendors

Our website may contain links to third-party websites for additional services or promotions. Bigali is not responsible for the privacy practices, security, or policies of external vendors. Please review their policies before engaging in transactions.

10. Changes to This Sales Policy

Bigali reserves the right to update or modify this Sales Policy at any time to reflect business changes or legal requirements. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically to stay informed of any updates.

11. Contact Information

For any sales-related inquiries, please contact us:

📍 Address: Binh Quoi Sub-hamlet
📞 Phone: (650) 3788595
📧 Email: info@bigali.xyz
🌐 Website: https://bigali.xyz/